Bowden’s Own Car Care Pty Ltd, its subsidiaries and affiliates in Australia (Bowden’s Own) is committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and in accordance with other applicable privacy laws.
What information does Bowden’s Own collect about you?
You may provide us with basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or order. We may also collect your credit card or bank account details (where you pay for any products by credit card, debit card, electronic transfer or direct debit).
We may also collect any additional personal information you provide to us, or authorise us to collect, as part of your interactions and transactions with Bowden’s Own.
How does Bowden’s Own collect your personal information?
Bowden’s Own collects information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our products or services to you. We may also collect personal information about you from other sources, such as third parties.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Bowden's Own uses an SSL secured payment gateway from Stripe and Paypal to ensure that your credit card details are safe. Bowden's Own staff do not see any card details which you directly enter into our site.
Why does Bowden’s Own collect your personal information?
Bowden’s Own collects personal information reasonably necessary to carry out our business, deliver our products, provide after-sale customer service, advertise and market our products, and provide services such as events. We may use your personal information to improve our products and services and better understand your needs.
How does Bowden’s Own use and disclose personal information?
- The purposes for which we may use and disclose your personal information will depend on the products and services we are supplying to you. For example, if you have purchased a product from us, we may disclose information about you to a third party delivery service; or if you are a participant in an event, we may disclose your personal information to the venue where this is reasonably necessary for, and relevant to, the delivery of the event.
- We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
- We may share your personal information with related and affiliated companies of Bowden’s Own, located in Australia and overseas.
- Third parties to whom we have disclosed your personal information may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies.
Does Bowden’s Own use or disclose your personal information for direct marketing?
You give your express and informed consent to us using your personal information to provide you with information and to tell you about our products, services or events or any other direct marketing activity (including third party products, services, and events) which we consider may be of interest to you, whether by post, email, SMS, messaging applications and telephone (Direct Marketing Communications). We may also use or disclose your personal information for the purpose of sending you our newsletter.
If at any time you do not wish to receive any further Direct Marketing Communications including our newsletter, you may ask us not to send you any further Direct Marketing Communications. You may do this at any time by using the “unsubscribe” facility included in the Direct Marketing Communication or by contacting us at the details set out at the end of this document.
If you opt-out of receiving our Direct Marketing Communications and/or newsletter, Bowden’s Own may still contact you in relation to its ongoing relationship with you.
Does Bowden’s Own disclose your personal information overseas?
Any personal information collected and held by Bowden’s Own may be disclosed to, and held at, a destination outside Australia. Generally speaking this may be because we utilise overseas IT services such as data storage facilities, payment gateways or other IT infrastructure.
By submitting your personal information to us, you expressly consent to the disclosure, transfer, storing or processing of your personal information outside of Australia.
If you do not agree to the transfer of your personal information outside of Australia, please contact us via the details set out at the end of this document.
Can you deal with Bowden’s Own anonymously?
Bowden’s Own will provide individuals with the opportunity of remaining anonymous or using a pseudonym in their dealings with us where it is lawful and practicable (for example, when making a general enquiry). Generally, it is not practicable for Bowden’s Own to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about you, you may be unable to purchase or take delivery of our products, apply for employment with or be employed by us, or participate in events we are involved with promoting, managing or providing.
How does Bowden’s Own hold information?
Bowden’s Own maintains physical, electronic and managerial security to safeguard and secure your personal information from its misuse, interference, loss and unauthorized access, modification and disclosure. We will take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for its purpose of collection.
How does Bowden’s Own interact with you via the internet?
We use traffic log and other cookies on the Bowden’s Own website. A “cookie” is a small file stored on your computer's browser, which assists in managing customised settings of the website and delivering content. We collect certain information such as your device type, browser type, IP address, pages you have accessed on our websites and on third-party websites. You are not identifiable from such information.
This helps us: analyse data about web page traffic, to identify which pages are being used and to monitor which pages you find useful and which you do not; provide you with a better user experience by tailoring the website to your needs, likes and dislikes by gathering and remembering information about your preferences.
You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website.
Third party websites
The Bowden’s Own website may contain links to third-party websites. Bowden’s Own does not have any control over and is not responsible for the content or privacy practices of websites that are linked to our website. You access and use any linked website at your own risk. You should read the privacy policies on any linked website and only access and use the linked websites if you agree to the terms of those privacy policies.
How can you access or seek correction of your personal information?
The accuracy of personal information depends largely on the information you provide to us, so we recommend that you:
- Let us know if there are any errors in your personal information; and
- Keep us up-to-date with changes to your personal information (such as your name or address).
You are entitled to have access to any personal information relating to you which we hold, except in some exceptional circumstances provided by law (including the Privacy Act 1988 (Cth)). You are also entitled to edit and correct such information if the information is inaccurate, out of date, incomplete, irrelevant or misleading.
If you would like access to or would like to correct any records of personal information we have about you, you are able to contact us via the details set out at the end of this document.
What should you do if you have a complaint about the handling of your personal information?
If you are not satisfied with our response to your complaint, or you consider that Bowden’s Own may have breached the Australian Privacy Principles or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.
How can you contact Bowden’s Own?
The contact details for Bowden’s Own are:
Address: P.O. Box 962 Buderim, Qld, Australia, 4556
Phone: 1800 351 308